Associate Systems Diagnostics Engineer (Italian Speaking) - (m/w/d) - Fixed Term Contract
Core
Troubleshoot medium-to-high complexity technical issues for Tesla's residential storage and home charging products (Powerwall, Wall Connector, Solar) via ticketing, email, and live chat.
Role type
Associate Systems Diagnostics Engineer
Builds
Support for Tesla's Residential Energy Ecosystem products
Domain
Renewable energy / Residential energy storage and charging
Deliverable
client delivery
Required skills
Electrical theory, AC/DC power systems, metering, energy flow, power factor, phase rotation, Linux CLI (SSH, SCP, VI), SQL, Python, root cause analysis, case management
Preferred skills
Experience with distributed generation/storage, AI tools, CRM tools
Technologies
Linux, JIRA, MS Office
Responsibilities
Own and resolve technical cases, troubleshoot proprietary power electronics systems, read single-line diagrams for PV/storage/load/meter, handle VIP escalations, partner on root cause analysis, document cases and identify process gaps, deliver upskilling sessions
Seniority
Associate, hands-on IC