Senior Manager, Learning Operations and Partner Excellence
Core
Strategic leadership for TD's learning operations, partner ecosystem, learner support, governance, and operational excellence to drive business performance.
Role type
Senior Manager, Learning Operations & Partner Excellence
Builds
Enterprise learning services, partner ecosystems, and operational frameworks
Domain
Human Resources / Corporate Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, operational management, vendor management, financial stewardship, risk management, stakeholder engagement, team leadership, process improvement, governance, audit coordination
Preferred skills
AI-enabled learning advancements, emerging technologies, marketplace intelligence
Technologies
N/A
Responsibilities
Define and execute strategy for Learning Operations & Partner Excellence; Establish operational frameworks, standards, and governance practices; Lead vendor selection, onboarding, performance reviews, and contract renewals; Manage invoice management, budget administration, and financial tracking; Lead global learner support and escalation functions; Coordinate internal and external audits and risk mitigation activities.
Seniority
Senior, hands-on IC