IT Service Desk Specialist (w/m/d)
Core
Central point of contact for customers, handling inquiries and incident reports independently in 1st and 2nd-level support.
Role type
IT Service Desk Specialist (1st/2nd Level Support)
Builds
Sustainable solutions for technical questions and user support for hardware and software.
Domain
IT Infrastructure, Microsoft 365, Active Directory, Network Structures
Required skills
Windows OS, Microsoft 365, Active Directory, Network Structures, Ticket Systems, Incident Analysis, 1st/2nd Level Support
Preferred skills
Mobile Device Management (MDM), ITIL processes
Technologies
Microsoft 365, Active Directory, Windows, ITSM Tools
Responsibilities
Analyze and prioritize incoming tickets, identify root causes, develop sustainable solutions, support users remotely, administer user accounts, document work in ITSM tool, optimize support processes.
Seniority
Entry to Mid-level, hands-on IC