Application Consultant - Microsoft Dynamics 365 CE - Customer Insights (w/m/d)
Core
Consulting and process optimization for the implementation and optimization of Microsoft Dynamics 365 CE - Customer Insights, focusing on marketing, customer data, and customer communication.
Role type
Application Consultant (Microsoft Dynamics 365 CE - Customer Insights)
Builds
Configured Customer Journeys and integrated data solutions within Dynamics 365 Customer Insights
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Required skills
Microsoft Dynamics 365 Customer Insights, CRM processes, customer-centric data models, data integration, customer journey design
Preferred skills
Structured work style, analytical approach, confident presentation skills
Technologies
Microsoft Dynamics 365 CE, Customer Insights, Journeys
Responsibilities
Consult on and optimize processes for Dynamics 365 CE - Customer Insights implementation, Analyze functional requirements for marketing and customer data, Conceptualize and configure solutions including Customer Journeys, Ensure data quality and data connections, Conduct testing, documentation, training, and user support
Seniority
Mid-level, hands-on IC