Service Manager (w/m/d)
Core
Service Manager responsible for IT service architecture, profitability, risk management, and team leadership within a European IT services provider.
Role type
Senior Service Manager (IT)
Builds
IT services including infrastructure, digitalization, multi-cloud, modern workplace, and security solutions
Domain
IT Services / Managed Services
Required skills
IT service architecture, profitability management, risk assessment, relationship management, team leadership, ITIL processes, service lifecycle management, strategic thinking, decision-making
Preferred skills
Defence environment experience, Class B driver's license
Technologies
Client management, SCCM, Modern Workplace, ITIL, Service Lifecycle
Responsibilities
Make informed decisions based on technical architecture and operational context; ensure economic success of services; identify, assess, and document risks; develop relationships with clients and stakeholders; manage complaints and escalations; lead and develop the team; participate in strategy and innovation topics; moderate governance meetings and conduct service reviews