(Senior) Service Manager (w/m/d)
Core
Overarching and holistic steering of internal and external service delivery in accordance with customer agreements, ensuring economic goals and SLA compliance.
Role type
Senior Service Manager
Builds
IT infrastructure, application services, and managed services for enterprise clients
Domain
IT Services / Managed Services
Required skills
Service Management, Stakeholder Management, SLA Management, Process Optimization, IT Infrastructure Management, Application Services Management
Preferred skills
ITIL Certification, Multi-cloud expertise, Digitalization strategies
Technologies
Multi Cloud, Managed Services, PLM, ERP
Responsibilities
Oversee internal and external service delivery, Ensure SLA compliance, Optimize service organization across locations, Act as central contact for stakeholders, Monitor economic goals and customer requirements
