Mitarbeiter Support Applications (w/m/d)
Core
Analyze and resolve complex 2nd/3rd-level application support incidents, coordinate solution finding with customers, and perform root cause analysis on server logs and application code.
Role type
Senior Application Support Engineer (2nd/3rd Level)
Builds
Bugfixes and software quality improvements for Business Applications (PLM/ERP)
Domain
IT Services / Business Applications
Required skills
Application Support (2nd/3rd Level), Java, JavaScript, Server Log Analysis, Application Code Analysis, Bugfix Creation, Testing, Deployment, Incident Management, Customer Coordination
Responsibilities
Analyze and process complex incidents and technical questions in 2nd and 3rd-level support, Coordinate solution finding with customers and ensure follow-up of support cases until final resolution, Analyze server logs and application code to identify error causes, Create, test, and deploy bugfixes, Collaborate closely with development, consulting, and other departments to continuously improve software quality