Workplace Engineer (w/m/d)
Core
Ensure smooth operation of customer IT environments by analyzing 2nd-level support cases and managing standardized services for modern Windows client platforms.
Role type
Workplace Engineer (2nd-Level Support)
Builds
Modern Workplace client platforms and Windows as a Service environments
Domain
IT Services / Managed Services / Modern Workplace
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Client administration, Microsoft 365, Intune, SCCM, Azure Virtual Desktop, 2nd-Level Support analysis
Preferred skills
Modern Workplace / Cloud Managed Clients experience
Technologies
Microsoft 365, Intune, SCCM, Azure Virtual Desktop
Responsibilities
Analyze 2nd-level support cases, ensure stable operation of Windows client environments, collaborate with Remote Operation Center, support customer transitions to target architecture
Seniority
Mid-level, hands-on IC