Sr. Product Manager - Phone Platform
Core
Drive strategy and execution for HighLevel's communication and monetization platform, enabling businesses to acquire/manage phone numbers, send/receive messages, and make/receive calls across voice, SMS, MMS, and WhatsApp.
Role type
Senior Product Manager (Platform/CPaaS)
Builds
Scalable communication infrastructure, billing workflows, usage metering, and pricing strategies for a global CPaaS ecosystem.
Domain
SaaS, CPaaS, Telecommunications, Fintech
Deliverable
product features
Required skills
Product strategy & roadmap execution, cross-functional leadership, pricing & monetization strategy, data-driven decision making, go-to-market planning, SQL & BI tool proficiency
Preferred skills
CPaaS/telecom domain expertise, usage-based billing systems knowledge, carrier ecosystem familiarity, remote team collaboration
Technologies
SQL, BI tools, CPaaS platforms, billing systems (Chargebee, Stripe, NetSuite)
Responsibilities
Define and execute roadmap for CPaaS and Phone Platform products; optimize billing workflows and usage metering; develop pricing strategies and monetization models; lead go-to-market launches and product positioning; analyze customer data and usage patterns to drive product decisions.
Seniority
Senior, hands-on IC