Manager, Network Service Delivery
Core
Lead service delivery for enterprise campus and retail network services, ensuring reliability, security, and continuous evolution of network infrastructure across Canada and the US.
Role type
Manager, Network Service Delivery
Builds
Highly available, scalable, and customer-centric network services supporting TD's retail, campus, and colleague experience.
Domain
Financial Services / Enterprise Networking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, stakeholder influence, financial planning, budget management, vendor spend oversight, lifecycle planning, major incident leadership, service governance, automation principles, infrastructure-as-code
Preferred skills
Financial services experience, Aruba/Arista/Cisco technologies, SD-WAN platforms, ServiceNow, observability platforms (ThousandEyes, NetBrain, Splunk), network automation tools
Technologies
LAN, WAN, SD-WAN, routing, switching, BGP, OSPF, QoS, TCP/IP, DNS, DHCP, carrier services, ITSM, ServiceNow, Splunk, ThousandEyes, NetBrain
Responsibilities
Manage service delivery team of engineers for enterprise campus and retail network services; Drive a culture of automation and operational excellence; Accountable for financial planning, budget management, and vendor spend oversight; Partner with Network Engineering teams to ensure standards and architectures are operationally supportable; Serve as L3 escalation leader for Priority 1 and 2 network incidents; Lead lifecycle planning for network hardware/software initiatives
Seniority
Manager, direct leadership of teams