Customer Success Engineer, LATAM (Spanish, Portugese)
Core
Provide technical product expertise and best practice guidance to help customers derive measurable value from GitLab post-sales.
Role type
Senior Customer Success Engineer (DevSecOps)
Builds
GitLab's On-Demand Success Tier via webinars, hands-on labs, office hours, and on-demand engagements
Domain
DevSecOps, CI/CD, Source Code Management, Agile Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical background in software development or systems engineering, DevSecOps tool proficiency, ability to translate technical capabilities to business outcomes, workshop and demo delivery, documentation creation, cross-functional collaboration
Preferred skills
Trilingual fluency (English, Spanish, Brazilian Portuguese), experience with GitLab use cases
Technologies
GitLab, DevSecOps tools, CI/CD platforms, Source Code Management systems
Responsibilities
Engage with customers via Zoom and email as a technical consultant during the post-sales journey; Partner with Customer Success Managers to guide implementation of GitLab workflows; Deliver practical enablement through webinars, labs, and on-demand sessions; Provide technical and architectural guidance to align technical decisions with customer outcomes; Develop reusable workshops, demos, and learning resources; Maintain specialty competency through training and certification
Seniority
Mid-to-Senior, hands-on IC