Customer Insight Analyst (12 Month FTC/Secondment)
Core
Senior Customer Analyst embedding within the Colleague Channels Experience Design team to feed deep customer behavior insights into product and service design for Lloyds Banking Group customers.
Role type
Senior Customer Analyst (Data-driven Design)
Builds
Data-driven product features and user-centric experiences for banking customers
Domain
Financial Services / Customer Analytics
Deliverable
production ML models | product features
Required skills
Advanced SQL, statistical analysis, data storytelling, financial services domain knowledge, hypothesis validation, cross-functional collaboration
Preferred skills
Data visualization (Looker, Power BI), Python, predictive modelling
Technologies
SQL, Looker, Power BI, Python
Responsibilities
Perform advanced analyses to quantify the impact of design changes, advocate for data guidelines to creative partners, collaborate with user researchers to validate qualitative hypotheses, shape analytics backlog aligned with core design initiatives
Seniority
Senior, hands-on IC
