Teamleiter (m/w/d) Customer Care: Supply Chain & Returns
Hybrid
Core
Leading the Customer Care team for Supply Chain and Returns, ensuring efficient return processing and high customer satisfaction.
Role type
Team Lead (Manager) for Customer Care Operations
Builds
Return processing workflows and customer satisfaction outcomes
Domain
Retail / Logistics / Supply Chain
Required skills
Team leadership, process analysis, project management, stakeholder communication, SAP, MS Office/Google Workspace, CRM systems
Responsibilities
Lead and develop the team, ensure smooth information flow between departments and external providers, analyze and optimize return processes, manage invoice reassignments and special returns, lead projects in the returns area, handle complaints with the warehouse service provider.
Seniority
Manager, hands-on leadership