Customer Success Manager III, Film & Television
Core
Strategic relationship owner for mid-market film and television clients, driving feature adoption, account growth, and retention while ensuring compliant payroll operations.
Role type
Mid-market Customer Success Manager (Film & Television)
Builds
Production finance platform for feature films, TV, and commercials
Domain
Film & Television production finance and payroll
Deliverable
client delivery
Required skills
Film and television finance knowledge, payroll processing expertise, consultative selling, strategic problem solving, cross-functional collaboration
Preferred skills
Experience with union and non-union workflows, ability to navigate ambiguity
Technologies
Wrapbook platform
Responsibilities
Own a portfolio of Film & Television clients post-onboarding, Drive client success by deepening relationships, Collaborate closely with Paymasters to ensure accurate payroll processing, Lead proactive engagements including health checks and quarterly business reviews, Monitor client health and payroll volume trends to surface risks, Act as the voice of the customer by submitting feedback and feature requests
Seniority
Mid-level, hands-on IC
