Client Service Manager / Associate Client Service Manager - based in Tokyo, Japan
Core
Deliver end-to-end client service, onboarding, and reporting for APAC Institutional and Intermediary clients in the asset management sector.
Role type
Client Service Manager / Associate Client Service Manager
Builds
Seamless client experience and operational support for Columbia Threadneedle Investments' distribution business in Japan.
Domain
Asset Management / Financial Services
Deliverable
client delivery
Required skills
Client relationship management, operational onboarding, regulatory reporting, stakeholder coordination, issue escalation, documentation management, performance review facilitation, compliance sign-off coordination, data management, project coordination, risk event management
Preferred skills
Cross-cultural communication, local securities license, Investment Management Certificate
Technologies
Microsoft Office, Bloomberg Professional, Salesforce
Responsibilities
Provide great client service to the distribution business in Japan; Coordinate the negotiation and completion of legal agreements and AML/KYC documentation; Manage deadlines and standardization of client reports; Arrange and participate in performance review meetings with internal portfolio managers and external clients; Resolve complex client queries crossing institutional/wholesale and US/EMEA boundaries; Manage ad-hoc issues and risk events with client impact.
Seniority
Mid-level, hands-on IC