Mitarbeiter IT Service Desk / First Level Support (m/w/d)
Core
First-level IT support specialist ensuring smooth digital workflows by resolving technical issues and managing service requests for internal users.
Role type
First Level Support Technician
Builds
IT service stability and user productivity
Domain
Corporate IT / Microsoft Ecosystem
Deliverable
dashboards & analysis
Required skills
Windows 10/11 support, Microsoft 365 administration, ticketing systems, incident management, request fulfillment, access management, event management, client/network/peripheral systems knowledge
Preferred skills
IT support experience, automation and AI solution implementation, stakeholder collaboration
Technologies
Windows 10/11, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Ticketing Systems
Responsibilities
Accept, record, classify, and analyze service requests and incidents; provide first-line technical support and follow up on tickets; support Microsoft environment and internal applications; collaborate with internal departments and external vendors; participate in IT service management processes.
Seniority
Entry to Mid-level, hands-on IC