IT Support Specialist * (m/w/d)
Core
1st and 2nd level IT support for hardware, software, and Microsoft 365 environments, including incident resolution, user onboarding/offboarding, and knowledge base maintenance.
Role type
IT Support Specialist (Service Desk)
Builds
Stable IT operations for end-users across desktop, cloud, and application layers
Domain
IT Infrastructure / Enterprise Support
Required skills
Incident management, hardware troubleshooting, software troubleshooting, user account management, Microsoft 365 administration, Intune/Entra ID configuration, ticketing systems, inventory management
Preferred skills
ITIL fundamentals, MDM, network diagnostics, security awareness
Technologies
Windows 11, Microsoft 365, Intune, Entra ID
Responsibilities
Prioritize and resolve incidents and service requests at 1st and 2nd level; configure workstations, endpoints, and user accounts; support Microsoft 365, access rights, printers, and business applications; maintain knowledge base, self-service portals, and inventory; identify trouble patterns and improve processes with infrastructure and application teams
Seniority
Junior to Mid-level, hands-on IC