Teamleitung Kontakt-Center / Service-Desk (m/w/d)
Core
Leading a 10-15 person Contact Center/Service Desk team to process a high volume of cases professionally and structurally for various clients.
Role type
Team Lead (Contact Center/Service Desk)
Builds
High-volume case processing services for multiple industry clients
Domain
Business Services / Customer Support
Deliverable
client delivery
Required skills
Team leadership, process management, quality assurance, prioritization, communication, structured work style
Preferred skills
Experience in process- and volume-driven environments (Contact Center, Service Desk), project management
Technologies
N/A
Responsibilities
Provide subject matter leadership to the team, ensure clear team communication, steer and develop processing processes and quality standards, prioritize tasks based on client importance, collaborate closely with management
Seniority
Mid-level Manager