Customer Engineer - Auckland
Core
On-site installation, maintenance, and repair of Point of Sale, self-service checkout, servers, and handheld terminals to ensure customer operations continuity.
Role type
Field Service Technician (Hardware & EPOS)
Builds
Production hardware infrastructure for unified commerce platforms
Domain
Retail and Dining Technology
Deliverable
physical/clinical work
Required skills
PC hardware maintenance, electrical/mechanical aptitude, network device troubleshooting (routers, switches), Windows OS navigation, driving and vehicle operation, inventory management, preventative maintenance execution
Preferred skills
EPOS maintenance experience, electronics or IT domain certification, prior NCR or similar equipment experience
Technologies
Windows OS, Microsoft Office, Point of Sale systems, Self-service checkout terminals, Servers, Handheld terminals, Routers, Switches
Responsibilities
Diagnose, repair, and replace components on supported equipment; Install new or upgrade existing equipment; Perform preventative maintenance; Maintain parts inventory and asset records; Report calls, activity, and expenses accurately; Travel to assigned territory and work outside area as needed; Operate company vehicle and comply with telematics review
Seniority
Entry-level to Mid-level, hands-on IC
