Sachbearbeiter Kundenservice & Auftragsabwicklung (m/w/d)
Core
First point of contact for customers handling inquiries via phone or email, managing orders, and overseeing the entire delivery process.
Role type
Customer service and order processing specialist
Builds
Order fulfillment and delivery coordination
Domain
Retail / Logistics
Deliverable
product features
Required skills
Order management, customer inquiry handling, return processing, complaint resolution, MS Office, ERP/CRM systems
Preferred skills
English language skills
Responsibilities
Answering customer inquiries by phone or email, entering orders into the system, coordinating order processing, monitoring the delivery process, handling returns and warranty cases, resolving customer complaints