Customer Support Enablement & Readiness Lead (China)
Core
Central owner of technical enablement and readiness for the iCafe business, transforming technical assets into scalable training, certifications, and knowledge systems to power partner self-sufficiency.
Role type
Senior Customer Success Enablement Lead
Builds
Scalable training programs, technical certification frameworks, and a dedicated Knowledge Base (KB) for iCafe partners and internal teams.
Domain
Gaming / Esports / iCafe ecosystems / PC peripherals
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical enablement, training program design, knowledge management, cross-functional collaboration, data analysis, presentation and facilitation, learning agility
Preferred skills
Gaming or esports ecosystem experience, large-scale system integration experience, building certification frameworks from scratch
Technologies
PC peripherals, drivers, iCafe hardware/software architectures
Responsibilities
Own iCafe technical readiness throughout the New Product Introduction (NPI) lifecycle; Translate complex engineering concepts into practical training materials; Design and deliver new product and advanced technical training; Build and lead a structured iCafe technical certification program; Create and maintain a dedicated iCafe technical Knowledge Base (KB); Define, track, and analyze enablement and operational metrics; Act as a cross-functional connector between Sales, Product, R&D, and Tier 1 Support.
Seniority
Senior, hands-on IC
