Operations/Service Coordinator
Core
Coordinate field service operations by scheduling technicians, managing customer enquiries, and ensuring service jobs are completed from start to finish.
Role type
Operations/Service Coordinator
Builds
Reactive call-outs, planned maintenance, and installation work for commercial, industrial, and retail sectors
Domain
Technical services (trades, facilities management, building services)
Required skills
scheduling and dispatching, customer service, job management systems, Microsoft Office, job costing, invoicing, parts procurement, supplier liaison
Preferred skills
experience in electrical, HVAC, fire, security, lifts, doors, plumbing, or facilities maintenance
Responsibilities
Schedule and dispatch technicians for reactive and planned work; manage customer bookings and updates; track job completion and close-outs; prepare quotes and purchase orders; assist with job costing and invoicing; maintain job management system data; liaise with suppliers and subcontractors
Seniority
Mid-level, hands-on coordinator