Mitarbeiter (m/w/d) IT Service-Desk
Core
First point of contact for employees across all business units, handling IT incidents and service requests via phone, email, and ticketing systems.
Role type
IT Service Desk Specialist
Builds
IT support services for internal employees
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
Ticketing systems, Windows 11, Microsoft 365, client environments, networking, IT security, data protection
Preferred skills
Technical call center experience, English language skills
Responsibilities
Accept and log IT incidents and service requests, classify and prioritize incoming tickets, perform error analysis and troubleshooting, document incidents and solutions, support IT project rollouts, participate in on-call rotation
Seniority
Entry-level to Mid-level, hands-on IC