Service & Experience Designer
Core
Design Consultant role focusing on service design, interaction design, and product delivery for government, financial services, and enterprise clients, bridging strategy and execution.
Role type
Senior IC Service & Experience Designer (Consulting)
Builds
End-to-end user flows, service blueprints, journey maps, and client-ready visual designs for web, mobile, and enterprise platforms.
Domain
Professional Services / Consulting / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design methods, Interaction design, User research, Systems thinking, Business design, Visual design, Stakeholder management, AI-assisted design workflows, Design systems, Facilitation
Preferred skills
Consulting background, Government/Enterprise platform experience, Cross-functional delivery, AI tool proficiency
Technologies
Figma, AI tools (Auto Layout, component suggestions, design-to-code), Generative tools
Responsibilities
Plan and execute user research (interviews, usability testing), Define design briefs and reframe ambiguous problems, Design end-to-end user flows and service blueprints, Deliver client-ready visual design work, Present work to clients and steering committees, Mentor junior designers (Senior level)
Seniority
Senior, hands-on IC with strategic influence
