Senior Product Designer, Support
Core
Creating user-centric solutions for internal and enterprise web tools, mobile applications, and support automation systems (Help Centre, chatbots, agent tooling) to deliver a seamless customer support experience.
Role type
Senior Product Designer (Support & Automation)
Builds
Internal/enterprise web tools, mobile apps, self-serve journeys, chatbots, form-based automations, live chat, and AI tools for support teams.
Domain
Customer Support Technology, Superapp Ecosystem, AI Integration
Deliverable
production ML models | product features
Required skills
User experience design for web/mobile, visual design, information architecture, service design, user research, design system contribution, Figma proficiency, AI agent tool integration, problem definition and validation.
Preferred skills
Front-end web development knowledge, AI-powered design tool workflow integration, design strategy shaping, cross-functional collaboration.
Technologies
Figma, AI agent tools
Responsibilities
Craft visual, interactive, and information architecture designs; advocate for design excellence and system-wide approaches; drive design-led initiatives in complex problem spaces; contribute to design/product strategy; improve the design system; facilitate design processes to enhance outcome quality.
Seniority
Senior, hands-on IC
