Second-Level-Supporter
Core
Provide second-level support for hardware and software inquiries, incident analysis, and troubleshooting in client, network, and peripheral environments.
Role type
Second-Level Support Engineer
Builds
IT services and transformation along the Consult-Design-Build-Operate-Manage (CD-BOM) value chain
Domain
IT Services / Enterprise Support
Required skills
Incident analysis, error diagnosis, user support, system administration, documentation management, project participation
Preferred skills
Active Directory, Microsoft 365, client hardware configuration, ticketing systems
Technologies
Windows, Microsoft 365, Active Directory, Client Hardware
Responsibilities
Conduct 2nd level support for hardware and software requests, analyze and document incidents and service requests, diagnose and resolve faults in client/network/peripheral environments, coordinate and escalate complex cases, install and maintain workstations and mobile devices, manage user and permissions, support users on-site, maintain IT documentation and knowledge base, participate in rollouts and migrations
Seniority
Mid-level, hands-on IC