IT-Supporter
Core
Providing on-site and remote IT support, managing hardware lifecycle, and handling service requests for enterprise clients.
Role type
IT Support Specialist (Level 1/2)
Builds
IT services and transformation solutions for enterprise customers
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware lifecycle management, Windows client support, Office365 administration, ticketing systems, 2nd/3rd-level escalation, documentation
Preferred skills
Technical vocational training (e.g., System Integration), knowledge of ticketing systems
Technologies
Windows, Office365, Ticketing Systems
Responsibilities
Conduct on-site and remote support, coordinate hardware preparation and maintenance, process service requests, consult on IT processes, collaborate with downstream teams and external providers, document activities in tickets
Seniority
Junior to Mid-level, hands-on IC