Client Support Specialist I
Core
First point of contact for customer inquiries, managing issue intake, troubleshooting, and resolution of routine product and account issues for Bloomberg Industry Group products.
Role type
Client Support Specialist I
Builds
Support services for Bloomberg Industry Group products
Domain
Financial technology / Enterprise software
Deliverable
client delivery
Required skills
Troubleshooting, analytical skills, written communication, verbal communication, case management, product guidance
Preferred skills
SaaS support, enterprise software support
Technologies
Bloomberg Industry Group products
Responsibilities
Manage customer support requests from initial contact through resolution; Troubleshoot product functionality, workflow, and configuration issues; Research, analyze, and resolve customer issues; Identify reproducible software defects and submit documentation to Product and Engineering; Escalate complex technical issues; Collaborate with Product Management, Engineering, and Sales; Contribute to internal knowledge articles.
Seniority
Mid-level, hands-on IC