Support Engineer Senior Analyst
Core
Provide L2/L3 operational support for business-critical store systems, ensuring transaction processing, pricing, payments, inventory, and order management run smoothly.
Role type
Senior Support Engineer (Production Support)
Builds
Store applications and infrastructure for retail clients
Domain
Retail / POS Systems
Required skills
Production support, incident management, root cause analysis, stakeholder collaboration, PowerShell, SQL, scripting, IBM MQ, Microsoft Azure
Responsibilities
Monitor, diagnose, and resolve production incidents and integration issues; Perform root cause analysis and implement preventive actions; Manage incident, problem, change, and release activities; Collaborate with business and technical teams to restore services; Support upgrades, automation, and continuous improvement; Maintain technical documentation and support reports; Participate in on-call support and major incident management.
Seniority
Senior, hands-on IC