Cloud Engineer - Compute Engine
Core
Level-3 technical support SME for Google Cloud Compute Engine, VMware, SAP, and migration workloads, focusing on incident response, root-cause diagnosis, and resolution for complex customer cases.
Role type
Senior IC technical support engineer (cloud infrastructure)
Builds
Customer incident resolution and documentation for Google Cloud services
Domain
Cloud computing / Infrastructure support
Deliverable
client delivery
Required skills
Incident response, root-cause analysis, Linux/Windows guest OS diagnostics, storage/network performance tuning, migration tooling, API troubleshooting, stakeholder communication
Preferred skills
Google Cloud Professional Cloud Architect/DevOps Engineer, VMware VCP/HCX, SAP on GCP enablement, GCBDR training
Technologies
Compute Engine, Google Cloud VMware Engine, SAP HANA/NetWeaver, GCBDR, Bare Metal Solution, Cloud Logging/Monitoring/Trace, Migrate for Compute Engine
Responsibilities
Respond to and resolve complex customer support queries via phone/email/chat; diagnose and document root causes for product bugs; collaborate with Google engineers to drive bug resolution; perform internal classification and create runbooks; provide high-touch assistance to enterprise customers; manage architectural design cases for specific product subsets.
Seniority
Senior, hands-on IC