Federal Principal Product Support Engineer, (Clearance Required - Secret), Oklahoma City, OK, Dallas or Houston, TX or Montgomery, AL
Core
Senior field-engineering role acting as the primary technical bridge between on-site federal customer teams and HPE's Business Unit engineering organization, handling escalations across the full infrastructure stack.
Role type
Principal Product Support Engineer (Level 4)
Builds
HPE Private Cloud Enterprise environments for federal customers
Domain
Federal IT infrastructure, hybrid cloud, and enterprise networking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
hands-on troubleshooting across bare metal, hypervisors, networking, and application layers; log analysis; root cause isolation; defect report writing; engineering liaison; DISA STIG compliance; training field teams; observability tooling improvement
Preferred skills
KVM/libvirt expertise; VMware certifications (VCP-DCV, VCAP); Kubernetes certifications (CKA, CKAD); Red Hat certifications (RHCSA, RHCE); security certifications (CASP+, CISSP); cloud certifications (AWS, Azure, GCP); Infrastructure as Code (Terraform, Ansible)
Technologies
VMware ESXi, vCenter, vSAN, NSX, KVM/libvirt, Kubernetes, Linux, Windows Server, TCP/IP, VXLAN, AWS, Azure, GCP, OpsRamp, Prometheus, Grafana, ServiceNow, Jira, Terraform, Ansible
Responsibilities
Triage and resolve escalated infrastructure issues from Level 1-3 teams; write structured defect reports and reproduce issues in production; validate engineering patches and fixes in customer environments; train and enable managed services field engineers; monitor environments and improve observability dashboards; lead DISA STIG compliance and hardening efforts; mentor Level 1-3 support engineers
Seniority
Principal, hands-on IC with strategic liaison duties