Spezialist (m/w/d) Kundensupport Zahlungsverkehr
Hybrid
Core
First point of contact for customers regarding payment transactions, handling inquiries from initial contact to resolution and improving customer experiences.
Role type
Customer support specialist (payments)
Builds
Payment services and customer support processes
Domain
Banking / Payments
Deliverable
client delivery
Required skills
Payment transaction expertise, SEPA payments, direct debit, card payment methods, structured problem solving, customer communication
Preferred skills
Process optimization, modern working methods, cross-channel communication
Responsibilities
Answer customer questions and resolve payment-related issues, analyze customer requests to identify process improvements, develop modern working methods, collaborate with team to solve challenges
Seniority
Individual contributor
