Abteilungsleitung im Kundenservice (m/w/d)
Core
Leading the Marburg investigation site for undeliverable mail and parcels, ensuring efficient logistics and process optimization.
Role type
Senior Operations Manager (Logistics/Service)
Builds
Efficient mail and parcel handling processes for DHL P&P
Domain
Logistics / Postal Services
Required skills
Operational leadership, process optimization, KPI management, team development, change management, stakeholder collaboration
Preferred skills
Strategic thinking, quality assurance, resource planning
Technologies
None stated
Responsibilities
Lead operational steering and development of the Marburg investigation site, manage and develop team leaders and employees, ensure smooth operations and efficient processing of mail volumes, steer capacities and workflows considering quality and productivity, achieve targets and manage costs, analyze operational KPIs and implement improvements, collaborate with internal/external partners and authorities
Seniority
Senior, hands-on IC