Sachbearbeiter Kundenservice (m/w/d)
Core
Processing contribution notices, connection requests, and customer inquiries for a regional water utility.
Role type
Customer service clerk (administrative)
Builds
Contribution notices, connection requests, and customer service interactions for the Lausitz region
Domain
Utilities (Water)
Required skills
Administrative training, knowledge of contribution/fee law, MS Office, written and verbal communication
Preferred skills
GIS applications, handling objection procedures
Responsibilities
Determine basis for contribution and cost reimbursement notices, create contribution notices and connection requests, handle customer inquiries via phone, email, or in person, conduct hearing procedures, document processes, support objection procedures