Mitarbeiter Dialogteam (m/w/d)
Core
Central interface between customers, insurers, and repair locations, managing repair orders from inquiry to scheduling.
Role type
Customer service coordinator (automotive body & paint)
Builds
Repair order intake, appointment scheduling, and vehicle replacement logistics
Domain
Automotive repair and insurance
Required skills
Customer communication, order intake, appointment scheduling, vehicle reservation, location coordination, MS Office proficiency
Responsibilities
Communicate with customers, colleagues, and partners via phone, email, and portals; Accept orders and schedule inspections and repairs; Reserve replacement vehicles and coordinate pick-up/drop-off services; Monitor site capacity and incoming repair requests; Coordinate with customers, insurers, and repair locations to ensure efficient processes.