Team Leader
Core
Provide mentorship, guidance, and career development to team members while leading a high-performing team through transitions to build problem-solving and analytical capabilities.
Role type
Team Lead (BPO/Call Center)
Builds
Scalable customer experience solutions for technology clients
Domain
Business Process Outsourcing (BPO) / Customer Experience
Required skills
Strategic thinking, analytical problem-solving, constructive criticism, corrective action planning, team mentorship, goal setting, strategy execution
Preferred skills
Understanding of customer confidentiality standards, passion for teammate development
Technologies
Cloud-based infrastructure
Responsibilities
Provide mentorship and career development to team members, implement escalation channels, lead team through transitions to build capabilities, establish team goals and measure progress, identify actionable insights and influence team strategy
Seniority
Mid-level, hands-on IC