Customer Experience Advisor
Core
Act as a subject matter expert for Order-to-Cash (O2C) and customer service processes, partnering with service providers to improve operational performance and customer satisfaction.
Role type
Senior Customer Experience Advisor (Operations)
Builds
Operational performance and seamless customer experience for ExxonMobil's global businesses
Domain
Energy / Order-to-Cash Operations
Required skills
Order-to-Cash (O2C) process expertise, stakeholder management, problem-solving, analytical skills, process improvement, cross-functional collaboration
Preferred skills
SAP Order-to-Cash (O2C) modules knowledge
Responsibilities
Partner with service providers to improve operational performance and service quality; Lead and coordinate the resolution of escalated operational issues; Monitor customer feedback and drive timely resolution actions; Identify process improvement opportunities and support operational excellence initiatives; Provide performance insights and recommendations for business decision-making; Support implementation of global customer service processes, standards, and best practices.
Seniority
Senior, hands-on IC
