Bilingual Polish/English Customer Care Specialist (back office)
Core
Provide world-class technical customer assistance via voice, chat, and email to clients in fast-growing sectors like social media, e-commerce, gaming, and FinTech.
Role type
Bilingual Customer Care Specialist (Back Office)
Builds
Customer support interactions for technology partners
Domain
BPO / Customer Experience / IT Support
Deliverable
client delivery
Required skills
Bilingual Polish/English (B2/C1), technical customer assistance, problem-solving, critical thinking, social media savvy, written and verbal communication, independent work, adaptability, background screening willingness, external systems knowledge
Preferred skills
Experience in help desk or IT functions, proven customer communication experience (Email & Phone)
Technologies
Microsoft Office, internet, PC-based software applications
Responsibilities
Handle customer inquiries via voice, chat, and email; participate in department initiatives and provide feedback; collaborate with colleagues to drive team development; solve customer problems with a focus on satisfaction; communicate effectively in Polish and English.
Seniority
Individual Contributor
