Informatiker, IT-Supporter (m/w/d)
Core
IT support specialist handling user helpdesk incidents and service requests for schools and business clients.
Role type
IT support technician (helpdesk)
Builds
Stable operation of IT systems and software applications for end-users
Domain
Education and corporate IT services
Deliverable
client delivery
Required skills
IT vocational training or equivalent experience, Windows/iPadOS/Android client management, ticketing systems, remote support, M365 support knowledge
Preferred skills
Tenant management, structured work style
Technologies
Windows, iPadOS, Android, M365, Ticketing systems
Responsibilities
Announce, process, and prioritize incidents and service requests per ITIL standards; Support IT contacts at schools and business clients remotely via ticketing system, phone, and email; Restore smooth operation of IT systems and software applications; Collaborate with 2nd Level Administration and other IT teams; System-supported management and maintenance of over 100,000 iOS, Android, and Windows clients; Document workarounds, SOPs, and solution approaches in a knowledge base