IT Support Specialist
Core
Provide first-level technical support to internal customers, resolving hardware, software, and telecommunications issues to ensure minimal recurring problems.
Role type
Senior IC IT Support Specialist
Builds
Internal IT infrastructure and user productivity
Domain
IT Operations / Help Desk
Required skills
Hardware and software troubleshooting, system configuration and maintenance, user support, documentation creation, inventory management, problem-solving, project management
Preferred skills
Technical writing, adaptive to changing schedules
Technologies
Desktop OS, hardware peripherals, software patches, telecommunications equipment
Responsibilities
Respond to user requests via phone and email; diagnose and resolve hardware/software failures; install, configure, and maintain computer systems; conduct user application testing; maintain hardware inventory and perform preventive maintenance.
Seniority
Mid-level, hands-on IC