OTC Process- Representative/ Specialist- Electronic field Ticketing
Core
Entry-level specialist supporting the Opportunity to Cash (OTC) value stream by managing electronic field ticketing (eFT) submissions, approvals, releases, and daily case tracking for goods and services.
Role type
Entry-level OTC Process Representative/Specialist (Electronic Field Ticketing)
Builds
End-to-end business processes from sales order management to fulfillment and invoicing
Domain
Energy industry (Oil & Gas) / Finance Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Data validation, process adherence, daily reporting, portfolio tracking, aging analysis, process improvement suggestions, customer relationship management, request processing
Preferred skills
Order to Cash experience, SAP/S4 knowledge, Salesforce experience, Excel/Word/PPT expertise, business development background, field operations experience, field engineering experience
Technologies
SAP, S4, Salesforce, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Process eFT submissions, approvals, and releases to invoicing; Track and monitor daily case aging; Develop and maintain internal customer relationships; Recommend solutions for process and automation improvements; Ensure accurate processing to avoid downstream impacts; Close requests timely
Seniority
Entry-level, hands-on IC