Level 1 Helpdesk Technician – Melbourne
Core
Providing 1st level IT support both remote and onsite for a broad client base, maintaining client relationships, and resolving technical issues within SLAs.
Role type
Level 1 Helpdesk Technician
Builds
IT support services for a broad client base
Domain
Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Windows OS administration, Active Directory administration, Exchange administration, Office 365 administration, high-volume ticketing environment troubleshooting, account administration
Preferred skills
Autotask experience, ConnectWise experience, Microsoft certifications, Cisco certifications, Fortinet certifications, tertiary education in Information Technology
Technologies
Active Directory, Exchange, Office 365, Autotask, ConnectWise
Responsibilities
Providing 1st level IT support, maintaining relationships with clients, performing account administration, ensuring technical issues are resolved within SLAs, troubleshooting technical issues in a high-volume ticketing environment
Seniority
Entry-level to Junior