Notary Support Associate
Core
Facilitate the entire service lifecycle for notary orders by managing client service, scheduling vendors, and overseeing document quality control.
Role type
Operational Support Associate (Service Delivery)
Builds
Notary document processing services for clients
Domain
Legal services / Document processing
Required skills
SLA management, order scheduling, vendor assignment, document quality control, client service, queue oversight, process improvement, operational problem solving, high-volume communication
Preferred skills
Team coaching, escalation handling, workflow optimization
Technologies
Document management systems, scheduling tools, communication platforms
Responsibilities
Monitor and ensure client service level agreements (SLAs) are met; assign new orders to schedulers and vendors; perform quality control on scanned documents; handle initial escalation and resolution of customer issues; optimize team performance to meet client expectations; track and route questions, issues, and escalations to appropriate resources.
Seniority
Individual Contributor, operational support