Gruppenleiter (m/w/d) Team Service Omnikanal - in Voll- / T
Core
Leading a team handling private customer service, inbound inquiries, and intermediary customer consulting within the bank's omnichannel service department.
Role type
Team Lead, Private Banking Service
Builds
Customer service operations and support for private banking clients
Domain
Banking / Financial Services
Required skills
Team leadership, staff planning, process management, change management, communication, organizational skills, analytical thinking
Preferred skills
Digital affinity, structured work, solution-oriented approach
Technologies
Neo, OSP, Microsoft Office
Responsibilities
Lead a team of private customer service, inbound, and intermediary consulting staff; manage staff needs quantitatively and qualitatively; support cultural integration and change processes; coordinate tasks to ensure productivity, efficiency, and quality; ensure information flow to employees; achieve group targets; oversee assigned processes