Mitarbeit Support/Hotline (w/m/d)
Core
Providing first and second-level IT support for schools, managing incident resolution, and maintaining local workstations and communication infrastructure.
Role type
IT Support Specialist (Help Desk)
Builds
Local workstations, communication tools, and server/client infrastructure components for schools
Domain
Public administration / Education / IT Infrastructure
Required skills
Client operating systems, local workstation installation and configuration, incident management, stakeholder coordination, PC ergonomics consultation, server/client infrastructure planning
Preferred skills
None stated
Technologies
None explicitly listed
Responsibilities
Accepting and managing incident reports and change requests, analyzing and resolving IT issues remotely or on-site, installing and configuring workstations, coordinating external support services, planning IT components
Seniority
Entry-level to Mid-level