Client Support Associate
Core
Provide technical and business support to customers using ICE Mortgage Technology products (MLS, Paragon, Paragon Connect) by resolving issues related to property identity, tax discrepancies, and title issues.
Role type
Client Support Associate
Builds
Customer resolutions for mortgage servicing and origination workflows
Domain
Real Estate / Mortgage Technology
Deliverable
client delivery
Required skills
customer support, property tax research, title issue investigation, legal description review, problem-solving, data analysis
Preferred skills
real estate experience, mortgage servicing experience
Technologies
MLS, Paragon, Paragon Connect
Responsibilities
Perform customer support via phone and email; review legal descriptions to establish property identity; research tax issues and discrepancies; investigate property value and exemption discrepancies; research tax and fee discrepancies for mortgage closings; stay updated on state property tax/fee laws.
Seniority
Entry-level, 1 year experience