Contact Centre Associate (UAE National)
Core
Provide professional one-stop customer service and sales support over the phone for a UAE-based bank.
Role type
Contact Centre Associate (Sales & Service)
Builds
Customer service interactions and sales leads for banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, sales, product knowledge, data management, complaint resolution, CRM usage, AML compliance
Responsibilities
Answer incoming calls with high quality and productivity, recognize and convert sales opportunities through cross-selling, handle customer complaints and problem resolution, update and clean customer data, provide regular customer feedback to management, ensure security compliance before sharing information, achieve quality and productivity KPIs, meet sales leads targets, maintain full compliance with AML and bank policies. (via careerplan.io/jobs/14-007-5D-F61-contact-centre-associate-uae-national)
Seniority
Entry-level to Mid-level, individual contributor