Analyst, Multimedia Operations
Core
Operations of global IT multimedia infrastructure including digital signage, AV, broadcast technology, and digital asset management systems for the NYSE.
Role type
Senior IC IT Multimedia Operations Analyst
Builds
Supports high-availability multimedia infrastructure and applications for financial market operations
Domain
Financial services / Broadcast & Multimedia Technology
Required skills
Incident management, change management, root-cause analysis, vendor coordination, documentation, alert monitoring, project coordination, financial industry knowledge, multimedia systems expertise
Preferred skills
ServiceNow, Salesforce, Dalet, Zignage, Haivision, Content Management Systems, Digital Signage, Video Walls, Multi-Viewers, BigPanda, Spectrum, Splunk, live streaming video, Broadcast TV control rooms, video editing systems
Technologies
ServiceNow, Salesforce, Dalet, Zignage, Haivision, BigPanda, Spectrum, Splunk, IPTV, Digital Asset Management
Responsibilities
Monitor and react to system events and alerts, own production incidents including communication and escalation, prepare troubleshooting documentation and playbooks, collaborate with multimedia teams on disaster recovery and high availability, interact with third-party vendors, prioritize high impact incidents
Seniority
Mid-level, hands-on IC
