Client Support Specialist
Core
Provide technical and business support to customers using ICE Mortgage Technology products, specifically in Bankruptcy and Foreclosure.
Role type
Junior IC client support specialist (mortgage technology)
Builds
Customer resolutions and case management for ICE Mortgage Technology platform
Domain
Mortgage servicing / Financial technology
Deliverable
client delivery
Required skills
software troubleshooting, case management, technical documentation, problem diagnosis, time management
Preferred skills
mortgage servicing experience, technical learning agility, customer relationship building
Technologies
ICE Mortgage Technology platform
Responsibilities
Resolve customer-reported problems with minimal assistance, document customer interactions in case management system, recognize systemic issues, manage case backlog, adhere to departmental policies and schedules
Seniority
Junior, hands-on IC