Analyst I, Systems Operations
Core
Monitor, manage, and resolve incidents in the company's hosted-services production environment using runbooks and escalation procedures.
Role type
Systems Operations Analyst (L1 Incident Response)
Builds
Stability and reliability of hosted-services production environment
Domain
IT Operations / Clearing Systems
Required skills
Incident response, runbook execution, Windows Server administration, networking fundamentals (TCP/UDP), PowerShell scripting, SQL querying, enterprise monitoring tools, root cause analysis, shift handover
Preferred skills
None stated
Technologies
Windows Server, PowerShell, SQL, BigPanda, Spectrum View
Responsibilities
Monitor and manage incident response (1st level fix, notification, and escalation), Diagnose and fix incidents based on runbooks, Follow established runbooks to resolve incidents, Assist in root cause investigation of production incidents, Execute shift handover process
Seniority
Junior, hands-on IC
